Support
Sign in to your account to message support — we'll reply right in the chat. We've gathered answers to frequently asked questions in the section below.
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Questions and answers
[01]What makes ASHOP different from the competition?+
We don't just sell top-ups for mobile games — we also offer Steam/Xbox/PSN keys, gift cards, and software, all in your local currency, with no middlemen or shady exchangers. Our payment methods work even if your Visa/Mastercard is blocked.
[02]How long does delivery take?+
Delivery time depends on the product type. Automatic products arrive fast — the code goes to your e-mail and your account. The exact timeframe is listed on each product's page.
[03]What payment methods are available?+
We accept several local payment methods, including fast payments by QR code or number. Visa and MasterCard work only if your card was issued by a foreign bank. We don't work with crypto.
[04]What if the code doesn't work or the top-up wasn't credited?+
Message support directly in the chat and we'll sort it out case by case. If the product really didn't work, we'll refund the full amount to your card or your bonus balance, whichever you prefer.
[05]Do I have to register?+
You can buy without an account. But registered customers get cashback, loyalty levels, order history, and one-click reordering.
[06]What exactly can I buy on ASHOP?+
Top-ups for mobile and PC games, activation keys (Steam, Xbox Live, PlayStation Store), service gift cards, and software. The catalog keeps growing — if your game isn't there, message support and we'll add it.