Guides and instructions
Short step-by-step guides from the ASHOP team: how to buy safely, where to find your in-game ID, and how refunds and cashback work. No fluff — just what you really need before your first purchase.
How to Buy Game Top-Ups: A Step-by-Step Guide for Beginners
A breakdown of buying game top-ups in Russia: how to choose a package, enter your ID, pay, and receive the currency in-game. With all the nuances and pitfalls.
What Is a UID/Player ID and Where to Find It in Any Game
A detailed guide on how to find your game ID for buying top-ups — Genshin, PUBG Mobile, Standoff 2, Brawl Stars, Free Fire and other top games, with screenshots.
Top-up safety: how to buy without losing your account
The key rules for safely buying game top-ups: what you can share with a shop and what you must never share. How to tell an honest service from scammers.
How to Get a Refund for a Top-Up: General Rules
When a refund for a game top-up is possible, what the grounds are, and where to write. What to do about a delivery error, a wrong ID, or a supplier refusal.