Support
Sign in to your account to message support — we'll reply right in the chat. We've gathered answers to frequently asked questions in the section below.
Prefer email? For order questions and claims, write to: support@ashop-games.com
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Questions and answers
[01]What makes ASHOP different from the competition?+
We don't just sell top-ups for mobile games — we also offer Steam/Xbox/PSN keys, gift cards, and software, all in your local currency, with no middlemen or shady exchangers. Our payment methods work even if your Visa/Mastercard is blocked.
[02]How long does delivery take?+
Delivery time depends on the product type. Automatic products arrive fast — the code goes to your e-mail and your account. The exact timeframe is listed on each product's page.
[03]What payment methods are available?+
The methods available to you are shown at checkout — the exact list depends on your order and your region. On this version of the store that is payment in crypto (it has a minimum order amount, shown at checkout) and payment from your internal balance.
[04]What if the code doesn't work or the top-up wasn't credited?+
Message support directly in the chat and we'll sort it out case by case. If the product really didn't work, we'll return the full amount to your site balance: it pays for any other order, and the refund terms are described in the Refund Policy.
[05]Do I have to register?+
You can buy without an account. But registered customers get cashback, loyalty levels, order history, and one-click reordering.
[06]What exactly can I buy on ASHOP?+
Top-ups for mobile and PC games, activation keys (Steam, Xbox Live, PlayStation Store), service gift cards, and software. The catalog keeps growing — if your game isn't there, message support and we'll add it.