FAQ

Pick your game in the catalog and tap the top-up package or key you need. Enter your game ID, or the email the key should be sent to, choose a payment method and press «Place order». The order is processed automatically.

Checkout shows the methods that are actually available for your order — the exact list depends on the order and your region. Nothing has to be arranged in advance: pick one of the methods the checkout offers you.

Delivery time depends on the product type: automatic delivery by UID usually takes a few minutes, manual delivery through an operator takes the time stated on the product. The exact time is shown on each product page.

In most mobile games the ID is shown in your profile or account settings (Profile → Account ID). Steam games often ask for a login or a steamID. On each game page we publish a short «how to find your ID» guide.

Yes, a basic purchase works without registration — you enter your email and pay. Registered users get cashback, loyalty levels, order history and quick repeat purchases.

Check the currency, total and any applicable fees at checkout before confirming payment.

Yes. A game ID is a public identifier, just like a phone number or a nickname. Knowing the ID alone, nobody can sign in to your account. In «by UID» purchases a password is never needed — we do not ask for it (for «by login» products, see the next question). For some of those products you may be asked for a one-time confirmation code during delivery: it is sent to you (usually to the email linked to the account), works once and does not reveal your password. Those products carry the «By UID + code» badge.

This is a rare case — products marked «through an operator» / «by login». We recommend choosing products delivered by UID: no password is needed there. For some UID products (the «By UID + code» badge) you may be asked for a one-time confirmation code during delivery; even then the password stays with you alone. If you do choose «by login», change the password right after the delivery.

Payment is completed with the provider you selected at checkout — follow the payment instructions shown there. Do not send card security codes or one-time payment authentication codes in messages. Sessions on this site are transmitted over HTTPS.

Standard UID top-ups and the activation of official keys are legitimate operations, and the risk is very low. That said, the game publisher may introduce regional or temporary restrictions — watch the notices on the game page.

Contact support using the links on this site as soon as possible. Do not send passwords or one-time authentication codes in messages.

Yes, in these cases: the product was not delivered through our fault, a wrong ID was entered by mistake and the delivery has not started, or the supplier refused to fulfil the order. If the product has already been credited correctly, a refund is not possible because of the nature of a digital service.

The timing depends on the payment method and the issuing bank. A refund to the internal ASHOP balance is processed fastest. The full terms and exact timings are in the Refund Policy.

First wait for the time stated on the product page. If it still has not arrived, write to support with your order number.

If the delivery has not started yet, support will correct the ID without you losing money. If the top-up has already been credited to someone else's account, it cannot be recovered: a digital product cannot be «taken back». Check the ID carefully before you pay.

Prolonged unavailability of the game servers, the supplier being cut off by the game publisher, payment systems being blocked, or legal restrictions. In those cases the money is refunded in full.

Every purchase credits a percentage of the amount to your bonus account. The cashback rate depends on your customer level and is shown in your profile. Bonuses can cover part of your next order at checkout.

Every purchase adds experience points. As your level grows, the cashback rate rises and extra perks appear. You can see your current level and perks in your profile, in the «Levels» section.

Active promo codes are published in our Telegram channel and in the email newsletter for registered users. Promo codes are also handed out during campaigns.

You get a unique referral link at /profile/referrals. Every new user who places an order through your link earns you bonuses. The detailed terms and current rates are on the referral program page.

Yes, there are two options: 1) enter someone else's ID at checkout and the top-up will go to that account; 2) buy a gift card in the /profile/gift-cards section and send the activation code to the recipient.